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Janet

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  • About Eddie Bauer

    Innovation, quality and an appreciation of the outdoors: The passions of our founder, Eddie Bauer, remain the cornerstone of the Eddie Bauer business today. In conjunction with innovative design...

  • Returns & Exchanges

    RETURN POLICY As our guarantee states, " Every item we sell carries a lifetime warranty. If you are unhappy with it for any reason, you may return it for an exchange or refund. " You can follow one...

  • Returns Three Simple Ways

    U.S. orders can be returned by one of three methods. Choose the most convenient option for you. (For Free Returns during a promotional period you must use the Smart Label option. If your package ar...

  • PayPal Returns and Exchanges

    Items purchased using PayPal may be returned by mail to receive credit to a PayPal account. PayPal purchases may also be returned to a store and the refund will be applied to the customer's credit ...

  • International Returns

    Our customer care center will help you process your return. Customers who received their orders through Borderfree will be refunded all duties and taxes that were initially paid on the items return...

  • U.S. Shipping Information

    SHIPPINGWe offer great rates on shipping anywhere in the US and can send orders to over 100 countries and territories worldwide. U.S. SHIPPING INFORMATIONIncluding US, APO/FPO and US Territories ...

  • International Shipping Information

    INTERNATIONAL SHIPPING INFORMATIONThrough our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in over 100 countries and territorie...

  • Adventure Rewards Program Overview

      EARN. REDEEM. REPEAT. Join our loyalty program and start earning Rewards on every purchase! You'll receive a quarterly Reward certificate to spend on gear and apparel for your next adventure. P...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I publish my content in other languages?

    Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the transl...