International Returns

Our customer care center will help you process your return. Customers who received their orders through Borderfree will be refunded all duties and taxes that were initially paid on the items returned. Please follow the instructions below:

• Request a return Via FedEx: contact our customer support team at 1-800-426-8020 or [e-mail]. Provide your Eddie Bauer order number, a description of the item you wish to return, and the reason for the return. We will send a FedEx return-shipping label to you via email.
• Refund credit: We will provide you with the value of your credit for the item(s) being returned based on the product(s) value and any related taxes.
• RMA number: you will be assigned a Return Material Authorization (RMA) number and the mailing address for our international returns facility.
• Prepare your package: Contact our customer support team at 1-888-495-5170 or [e-mail] 1-800-426-8020 or [e-mail]. Provide your Eddie Bauer order number, a description of the item you wish to return, and the reason for the return. Pay no postage up front. A flat fee of $6.00 will be deducted from your return credit for packages weighing up to 5 pounds, and $8.50 for all others.
  Fill out the Reason For Return Service form on the back of the original packing slip and include it with your return. Place the FedEx return label on the package and return it using an authorized FedEx facility.
• Send your package: insure your shipment for the full value of the merchandise. Keep your receipt until the credit appears on your credit card statement. C.O.D. returns are not accepted.

Borderfree will credit your return once the package is received, typically within 14-30 business days after you send it. If you have any further questions, please [e-mail] or call us at 1-800-848-4910.