Returns Three Simple Ways

U.S. orders can be returned by one of three methods. Choose the most convenient option for you. (For Free Returns during a promotional period you must use the Smart Label option. If your package arrives without a Smart Label, call Customer Service at 1-800-426-8020 and we will send one to you.)

1. RETURN TO A STORE

We'll gladly issue a refund in the original form of payment if you are not completely satisfied with your purchase.

WITH RECEIPT
Full refund in the original payment method (excluding shipping charges)

NO RECEIPT
Exchange or merchandise credit based on current value of item. A merchandise credit can be applied to any Eddie Bauer purchase in our stores, on the website, or over the phone.

GIFT RECEIPT
Exchange or merchandise credit based on the value of item as listed on the receipt.

RETURNING ITEMS TO A CANADIAN STORE
Catalog and website returns and exchanges can be made at any of our Canadian stores.

2. USE THE PREPAID SMART LABEL

Use the prepaid label on the front of the order summary included with your order. Just drop the package in the mail, give it to your postal carrier or take it to the Post Office. If a prepaid label was not provided on the front of your order summary, please follow the "Return on your own" instructions.

When using the prepaid label you pay nothing up front. Instead, a return shipping charge of $6.00 will be deducted from your merchandise credit or refund for returns weighing 5 pounds or less and $8.50 for all other packages.

If you purchased during a "Free Returns" promotion and your purchase met the stated requirements, use the Smart Label to return qualifying items and no deduction will be taken.

Please allow about 14 business days for us to receive and process your return or exchange. We'll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery charges), less the prepaid label return charge.

3. RETURN VIA ANY SHIPPER

Return your package using the shipper of your choice to the following address:

Eddie Bauer
Customer Returns
6759 Port Rd.
Groveport, OH 43125

Insure the package for the full value of the merchandise being returned. Keep your shipping receipt until the credit for your return has processed.

Please allow a minimum of 14 business days for us to receive and process your return or exchange. We'll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery charges).

International customers, please see our separate instructions for International returns to receive a refund including all duties and taxes.